Updated: 26/10/2023

Return & Refund Policy

At Easy Home World, we are dedicated to providing the best value furniture in Australia while ensuring customer satisfaction. If you are unsatisfied with your purchase for any reason, you have 30 days from the date of delivery to return or exchange the item. The item must be unused and in new condition to be eligible for a return or exchange.

To initiate the refund or exchange process, you will need proof of purchase from our store, such as the Tax Invoice or Receipt provided during delivery. Please provide this proof of purchase along with the reason for the refund or exchange. Our team will assess your claim and determine the appropriate course of action.

When returning a product, please ensure that it is undamaged. Refunds will be issued to the customer who provided their details during the purchase, using the original payment method. Please allow 5-10 business days for the refund to be processed. PayPal refunds will typically be processed within 24 hours. Once a product has been opened and used, it is not eligible for a refund. However, if any issues arise during the warranty period, we will assist in resolving them.

For exchanges, we are here to help you choose a more suitable furniture item from Easy Home World. Please note that you will be responsible for any transportation costs incurred during the exchange. To begin the exchange process, contact us with your proof of purchase and the furniture you wish to exchange. Once we receive the item you are returning, we will deliver the new furniture to you. The exchanged product must be in its original condition to qualify for a full refund. If the item has been opened, we cannot accept the exchange. Our team will assess the product and determine the refund amount based on the condition. Please reach out to us for further assistance.

We strive to provide the best value furniture to our customers. However, prices may vary due to changes in the dollar value. We prioritize quality and will upgrade our products accordingly. Please check our website for the most up-to-date prices, as previous quotations may no longer be valid. While we make every effort to ensure customer satisfaction, there may be instances where we fall short in terms of delivery time, manufacturer errors, or stock errors. In such cases, we will not provide compensation but will issue a full refund. Your happiness is important to us, so please communicate with us, and we will do our utmost to address any concerns.

If you decide to return an item due to a change of mind after receiving it, please note that we will deduct the shipping cost and impose a 20% restocking fee. Shop with confidence knowing that we are dedicated to providing exceptional service and quality products. If the product is opened from the box we will not accept the return as this will be a second-hand product. If you require a refund from AfterPay, Zip Pay, or Humm Pay, please be aware that there will be a 10% cancellation fee.
For Interstate returns please be aware that we use third-party service, if need to return customers are liable to pay both-way fees plus a 15% handling fee. We will only refund once we receive the goods and check their present state. If the product is open from the original packaging then there will be no refund. If the product is assembled then there will be no refund. We encourage you to order carefully or contact us directly at 0433 300 632.

Our policy regarding custom-designed products is that we do not offer returns or refunds, as these products are specifically made to your instructions. If you have placed an order and decide to cancel it after holding it for a few months, there will be a 10% holding fee deduction. Similarly, if you have pre-ordered an item and choose to cancel it, we will deduct either 10% of the total cost or $150, whichever is lower. However, if you simply wish to change to a different product, there will be no additional charges. Merchant fees will not be refunded.

For very heavy products such as Display Cabinet, we assemble and give it to customers. Feel free to come and check the product before purchase. Once delivered we can’t accept returns.

We will not accept returns if a customer asks us to assemble the product, and changes their mind. 20% of the full amount (Depending upon the product) will be deducted from the payment. 

Warranty Policy

All products come with a 1-year warranty, and different warranty periods apply to mattresses and sofas. For specific warranty information, please reach out to us.

Under our extended warranty offer, when we handle the assembly of our top-quality products, you will receive an additional 1-3 years of warranty coverage. It is important to note that disassembling and moving the bed yourself will void the warranty. We take pride in the longevity of our products when they are correctly assembled. To ensure that you fully benefit from our warranty, we strongly recommend contacting us if you need to move your bed (additional fees may apply). Trust in our commitment to quality, and let us take care of your assembly needs for added peace of mind.

If any issues arise with your product, we will either send our team to fix it at the delivered address or have it brought to our warehouse for repair before re-delivering it to you. We kindly request your cooperation in this matter. Please note that changing your address will void the warranty. As we deal with bulk items that are more prone to damage during transit, especially when moving from one location to another, we cannot guarantee warranty coverage for damage caused by force or mishandling.

Our range of storage laminated MDF products, such as dressers, tallboys, bedsides, wardrobes, and similar items, is backed by a 12-month warranty specifically covering door hinges and railings. Please be aware that this warranty does not extend to chipping or other structural issues.

In cases where damage occurs during delivery, we will provide replacement parts when possible. Should replacement parts not be feasible, we will replace the entire product to ensure your satisfaction. It is crucial to note that once a product is disassembled, restoring it to its original condition is challenging. We encourage our customers to handle their products with care to maintain their longevity.

For fully assembled products like tallboys, dressers, and bedsides, we advise customers to inspect these items upon delivery. If any issues are identified, we will arrange for product replacement.

For products requiring assembly, please note the following procedures:

1. If our company assembles the product, our team will ensure there are no damages and will confirm the product’s condition with you.
2. If you choose to assemble the product yourself, it is essential to notify us of any damaged parts before assembly. Once the product is assembled, replacing parts becomes significantly more difficult.

We are committed to providing quality service and appreciate your cooperation in these matters.

Proper alignment of the bed head against the wall is essential. Failure to align the bed head correctly may result in damage and voiding of the warranty.

The mattress warranty covers changes in firmness level only and does not include damage to the corners or colour. If the product appears to be forcefully damaged, the warranty will not cover it. The mattress warranty will also be void if there are stains on the mattress, so we recommend using a suitable mattress protector. Additionally, the mattress’s life depends on the bed slats, if the flat surface mattress lasts longer if slats with wider space it will damage the mattress and the warranty won’t cover it, please speak with us about how you can use your mattress for a longer time.  All mattresses have their firm level and firmness can change slowly over the years which is very normal, please cooperate!

We value your satisfaction and aim to provide you with the best possible experience. Please don’t hesitate to contact us for assistance or further information.